Pallet Viet commits to safeguarding the confidential information of customers through the privacy policies outlined below, in order to respect and protect the rights of visitors.

1. Purpose and Scope of Information Collection

  • The company does not sell, share, or exchange the personal information of customers collected on the website with any third party.
  • When customers contact us to register for our services, the personal information collected by includes:

    • Full name;
    • Email address
    • Phone number;
    • Delivery address;
    • Bank account and payment information;
    • Information sent by or related to the device used to access the website;
    • Aggregated data about user content usage;

2. Phạm vi sử dụng thông tin

  • 2.1. For Internal Company Use

    The personal information collected shall only be used within the company and for one or all of the following Purposes:

    • Supporting customers;
    • Providing information related to services;
    • Processing orders and providing services and information through the website as requested by customers;
    • The company may send information about new products, services, upcoming events, or recruitment information if customers subscribe to receive email/sms notifications;
    • Additionally, the company will use customer-provided information to support account management, confirm and execute financial transactions related to customer's online payments.
  • Service Support Entities

    In the course of conducting business activities, the company may need to disclose customer's personal data to third-party service providers, agents, and/or affiliated companies or companies related to, for one or more of the Purposes mentioned above. Such third parties may include, but are not limited to:

    • Subsidiary companies, affiliated companies, and related companies;
    • Contractors, agents, service providers, and other third parties hired by the company to support or supplement its business operations;
    • Third parties to whom the company discloses information for one of the Purposes, and these third parties, in turn, will collect and process customer's personal data for one or more Purposes.
  • 2.3. Authorized Authorities

    In case of requests from authorized entities such as legal authorities including public prosecutors, courts, investigative police agencies, or Visa/Mastercard organizations related to the customer's violation of the law or credit card fraud, E-commerce Website is responsible for cooperating and providing personal information of its members. Moreover, no one has the right to infringe on the personal information of members.

3. Data Retention Period

  • For personal information, will only delete this data if the customer requests. Customers can send a request via email to
  • In addition to the above case, the personal information of members will be securely stored on the servers of the website.

4. Individuals or Organizations That May Access Personal Information

Entities that may access customer's personal information fall into one of the following list:

  • Partners with whom the company has signed contracts to perform part of the services provided by the company. These partners will receive information according to the terms of the contract (either in part or in whole, depending on the contract terms) to assist users in using the services provided by the company.

5. Địa chỉ của đơn vị thu thập và quản lý thông tin cá nhân

  • Address: 805 Hong Ky, Soc Son, Hanoi, Vietnam
  • Phone: 024. 8855.352 - Fax: 024. 596.5207
  • Website:
  • Email:

6. Mechanism for Receiving and Resolving Consumer Complaints Regarding the Inappropriate Use or Scope of Personal Information

At, customers are assured that the information provided to the company will be kept confidential. commits not to share, sell, or rent customers' personal information to anyone else. commits to using customer information only in the following cases:

  • Enhancing the quality of services for customers;
  • Resolving disputes and complaints;
  • When required by law enforcement.

In any case, if there are concerns or feedback related to's privacy policy and the inappropriate use or scope of personal information, please contact the hotline at 0983.303.482 or email

Contact us

    Sales Department

  1. 0961 778 192
    Ms. Dang Thi Tue
  2. 0988 513 686
    Mr. Nguyen Thanh Dat